We want you to be happy with the items you’ve ordered. But sometimes that’s just not the case, perhaps a little too big or the color isn’t quite right. That’s why our returns & exchanges process is super easy.
Stop! Don’t Wash Your Garment Yet.
This is important: We do not refund or exchange garments that have been worn or washed.
To make sure you have the best experience, always check and try on each garment before washing.
We understand that you may wish to wash your new Peachymama garment before you wear it. But please, before you do, check the garment thoroughly for size, fit and faults because once it's been washed we cannot accept it back for refund or exchange.
Check If You're Eligible
To be eligible for a return or exchange please ensure:
- Your request is within the 60 day period from date of shipping confirmation email.
- The garment(s) is in it's original condition and has not been washed.
- The garment(s) has never been worn - apart from trying it on for fit.
- The garment is not a Clearance item.
If you're unsure if your garment is eligible for an exchange or refund - eg. if it's over the 60 days or is a Sale item - please contact us first to confirm before posting your garment back.
60 Days Return
Peachymama’s standard return & exchange time limit is 60 days from the day you placed your order.
This will normally give you plenty of time to receive and try on your items.
But we also understand how busy things can get with a new bub so don't panic if you think you may be a little late returning your garment, just send us a quick note to let us know.
Why 'Original Condition' Is Important
Please note that only garments that are in their original condition will be accepted - all tags and labels attached (if delivered with them) and the garment has never been washed or worn, apart from trying it on for fit.
If the garment being returned has been washed, is marked ( eg. make up, deodorant stains, perspiration marks, dirt, etc) or if the garment has any strong odours (eg. perfume or deodorant), we reserve the right to refuse a refund on that item and will not incur the cost of postage back to you.
Please understand that we cannot accept these items because we cannot re-offer them for sale - exactly the same as any other retail store.
Multi-Packs & Discount Bundles
Peachymama offers you a wide range of pre-designed multi-packs consisting of some of our most popular items bundled into one easy to buy package.
These multi-packs are normally discounted and so if you decide to return a portion of it, the refund you’ll receive will be a) the purchase price of the Multi-Pack minus b) the full retail price value of the items you wish to keep.
Make sense? It just means that the discount you receive when purchasing the multi-pack is no longer applied and the items you keep will be at full retail price.
Sales, Clearance & Promotional Offers
We do not offer refunds on Sale Items or Promotional Offers. However an Exchange or a Store Credit can be arranged if you return the garment(s) as per our policy conditions.
Clearance or Final Sale Sale Items
Sometimes we have end of Season Clearance or Final Sales - you'll know by the way we clearly label them. These are often heavily discounted items and we don't accept refunds or returns on these.
Occasionally, we run Promotions where Free items may be included with a garment. If you decide to return the garment for a refund, you will be charged the full price of the Free item and this will be deducted from the total refund payable.
If you decide to exchange the garment for a different size or colour, you may keep the Free item.
Incorrect Items or Faults
Here at Peachymama we use high quality fabrics and accredited manufacturers.
However, if on the rare occasion you have been sent a garment with a fault (eg. stitching coming away or fabric flaw, etc) or you have been accidentally sent the wrong garment please contact us and we'll sort it out.
If you find a fault, simply take a photo and send it to us.
But please remember that once a garment has been worn or washed, we can’t take responsibility for any flaw or fault. So please thoroughly check your Peachymama garments before you have worn or washed them.
The Best Way to Return Your Garment
- Check that the garment is in its original condition with all tags & labels attached.
- Neatly fold the garment - please don’t scrunch them in a ball as this damages the fabric and if so we will charge a $5 repressing fee.
- Ensure it is clean and free of lint
- Complete the quick returns & exchanges form.
- Place it back in its original packaging or a clean plastic bag.
- Post it back to us.
This is the important part: If the garment being returned has been washed or is marked in any way - eg. make up, deodorant, perspiration marks, dirt, etc, or if the garment has any strong odours (eg. perfume or deodorant), we reserve the right to refuse refund or exchange on that item and will not incur the cost of postage back to the customer.
It is your responsibility to pay for postage when returning an item to us.
Being a small family owned business we’re not yet big enough yet to be able to offer free postage for returns & exchanges. We will, however, happily post the exchanged item back to you free of charge.
If the criteria for a refund or exchange is not met for any reason, it will also be your responsibility for the postage back to you.
Peachymama Postal Address:
FIVEWAYS BUSINESS CENTRE, 1/31 KEYSBOROUGH CLOSE,
VICTORIA 3173, AUSTRALIA
Ok, So What Happens Now?
- Post your return item to our Postal Address.
- Once it arrives we’ll let you know if we have any questions and process your request.
- For exchanges, if the item you want is in stock we'll send it out immediately. If it's a pre-order item, we'll despatch it the minute it comes in. Either way, we'll let you know.
- Any difference in the value of the exchanged item will either be refunded (for an item of lesser value) or additional payment requested (for an item of greater value).
- Any refunds will be via the same payment method you used for purchase.